Shipping Info
Shipping Information
We take utmost care in packing and shipping each sculpture that our customers have ordered. For each sculpture to arrive at your door whole and undamaged, we provide several layers of packing for all sculptures. For some sculptures, we use double-thick, corrugated paper to wrap. For some sculptures, they are wrapped in layers of packing materials and then a wooden crate is individually built to fit each sculpture’s dimension.
Once we know which items to be shipped, we co-ordinate with shipping service to get quotation for the shipment. The cost of shipping is determined by the destination, weight and size of the items.
Sea freight. The shipping cost varies according to its size by cubic meter. Shipping fee for LCL, 20 Foot container or 40 Foot container varies.
Air freight. The cost of a shipment can be affected, not only by the weight, but by the amount of space that it occupies on an aircraft, rather than the actual weight. This is called the volumetric (or dimensional) weight.
Door-to-Door delivery service. We can coordinate with logistic to get quote for your specific address, any where in the world. Customers will be liable for taxes and import duties.
FAQ
Q: After purchasing, how do I ship the items and how much would it cost?
A: We normally recommend our customers to ship the items by sea. We have a professional and a long term relationship with a sea freight company that is specializing in shipping valuable items. Just simply clicking on our “Shipping” page, then selects your country and destination port. Follow the instructions; the system will calculate and will provide you with an estimate figure of the overall shipping cost. It is easy and it consumes very little of your time.
Q: How long would it take to reach my country?
A: The shipping period depends primarily on the destination. Once your items are loaded and ready to be shipped, we will inform you regarding the administration papers and all essential procedures. It would approximately take up to 5 - 6 weeks if the shipment is made to the Northern America or Europe. For Asian destinations, it normally takes only 2 weeks to deliver. However, the freight can be delivered sooner if the payment is made in full. For more information, please feel free to click at the “Contact Us” for further enquiry.
Q: That do I need to do with my shipment when it has arrived at the port?
A: You will need to retrieve the cargo from the port of discharge first before trucking it up to your destination port. However, there are shipping agencies, which can assist you if you ask them to handle the case for you. We recommend this procedure as it would be cheaper in terms of freight charges. If you have decided to use their services, this will be charge separately and the bill will be posted to you afterward. Please do not hesitate to contact us if more information is required.
Q: How much can I need to pay for additional charge at the port of discharge?
A: Not every shipping is the same, thus, freight charges are different based on the destination and the volume of space required in a container. Different countries have their specific regulations. However, we know for sure that there are several fees, which are fixed and have to be paid prior to the shipment. The followings are charges, which have to be included in every shipping; Port Handling and Documentation charges, Customs Duties and Taxes Payable at the original and arrival destinations.
Q: Can I send my items via by Air freight and how much would it cost?
A: Yes you can. For more information, please feel free to click at the “Contact Us” for further enquiry.
Q: Is there any service for door to door shipping?
A: Our shipping agency at the destination port can assist you with the delivery of goods to your home. However, there will be an additional shipping cost to it and the payment will be posted to you separately. We are pleased to provide you with further information, therefore, please do not hesitate to contact us.
Q: How can I cover lose and damage my shipment during transit?
A: Your items are safe and sound when shipping with our selected company. Insurance has to be paid for separately by our customers; this has to be included in the freight payment. The insurance is calculated at 2 percent of the total value of your selected goods. It is a compulsory procedure, which helps to ensure the protection of your valuable items. During the transit, your paid insurance will cover any lost or damaged on your shipment. Please view the information on the terms and conditions provided on the “Shipping” page.
