Frequently Asked Questions
HOW TO PURCHASE
Q: What does The Alchemist offer?
A: We proudly offer fine selections and premium qualities of Ming Furniture and Decorative Items, Burmese and Laotian Sculptures, Terracotta and much more. Our Gallery is designed to cater for clients who appreciate the finest qualities of antique and collectable items. Only the best are selected and we always maintain our good name by satisfying our clients for more than 35 years.
Q: How do I search for specific items I am interested in?
A: We have a very attractive and convenient website, which helps you finding our unique items with ease. Each page comprises different categories, which you can choose from. You just simply click on our collection catalogues to select your item categories. Then, the system will allow you to access to our stunning images of furniture and decorative items. Each item is presented with visuals, which will enable you to appreciate the details and motifs of your interested items. Furthermore, you can also click at each image presented to get a better and a larger view of the item. It is easy and it will let you appreciate our products even more.
Q: How can you help me if I wish to buy items from your Gallery?
A: After selecting your desired items, on the same “Collection” page, please click on a symbol provided “ADD to CART”. Once all of the selected items have been added to the cart, please view your cart again to check your selected items, then, click on “Shipping” for the shipping cost. If you have decided not to freight with us, you can simply click on “Payment” to view the total cost without shipping. If you have any question, please feel to click at the “Contact Us” for further enquiry.
Q: How do I find The Alchemist near me?
A: Click on “Location” page, this location page will provide you with a map of the Gallery as well as other branches of our unique Galleries in Singapore, Bangkok, Kula Lumpur and Beijing.
Q: Do I need to register to create an account?
A: In order to make it simple, easy and comfortable for our valued customers, you do not need to register for browsing our collection. Enjoy and take your time on the details and motifs of each selected item. There are so much to see and appreciate.
SHIPPING
Q: After purchasing, how do I ship the items and how much would it cost?
A: We normally recommend our customers to ship the items by sea. We have a professional and a long term relationship with a sea freight company that is specializing in shipping valuable items. Just simply clicking on our “Shipping” page, then selects your country and destination port. Follow the instructions; the system will calculate and will provide you with an estimate figure of the overall shipping cost. It is easy and it consumes very little of your time.
Q: How long would it take to reach my country?
A: The shipping period depends primarily on the destination. Once your items are loaded and ready to be shipped, we will inform you regarding the administration papers and all essential procedures. It would approximately take up to 5 - 6 weeks if the shipment is made to the Northern America or Europe. For Asian destinations, it normally takes only 2 weeks to deliver. However, the freight can be delivered sooner if the payment is made in full. For more information, please feel free to click at the “Contact Us” for further enquiry.
Q: That do I need to do with my shipment when it has arrived at the port?
A: You will need to retrieve the cargo from the port of discharge first before trucking it up to your destination port. However, there are shipping agencies, which can assist you if you ask them to handle the case for you. We recommend this procedure as it would be cheaper in terms of freight charges. If you have decided to use their services, this will be charge separately and the bill will be posted to you afterward. Please do not hesitate to contact us if more information is required.
Q: How much can I need to pay for additional charge at the port of discharge?
A: Not every shipping is the same, thus, freight charges are different based on the destination and the volume of space required in a container. Different countries have their specific regulations. However, we know for sure that there are several fees, which are fixed and have to be paid prior to the shipment. The followings are charges, which have to be included in every shipping; Port Handling and Documentation charges, Customs Duties and Taxes Payable at the original and arrival destinations.
Q: Can I send my items via by Air freight and how much would it cost?
A: Yes you can. For more information, please feel free to click at the “Contact Us” for further enquiry.
Q: Is there any service for door to door shipping?
A: Our shipping agency at the destination port can assist you with the delivery of goods to your home. However, there will be an additional shipping cost to it and the payment will be posted to you separately. We are pleased to provide you with further information, therefore, please do not hesitate to contact us.
Q: How can I cover lose and damage my shipment during transit?
A: Your items are safe and sound when shipping with our selected company. Insurance has to be paid for separately by our customers; this has to be included in the freight payment. The insurance is calculated at 2 percent of the total value of your selected goods. It is a compulsory procedure, which helps to ensure the protection of your valuable items. During the transit, your paid insurance will cover any lost or damaged on your shipment. Please view the information on the terms and conditions provided on the “Shipping” page.
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